Privacy Policy

Last updated: {{DATE}}

This Privacy Policy explains how Suimoa (“Suimoa”, “we”, “us”) collects, uses, shares, and protects your personal data when you access or use our website, apps, and services (the “Platform”).

If you do not agree with this Privacy Policy, please do not use Suimoa.

1. Who we are

Suimoa operates a marketplace platform that connects Travelers with independent local Guides who offer Experiences.

If you have privacy-related questions, you can contact us at:

support@suimoa.com

2. What data we collect

We collect information in three main ways: (a) you provide it, (b) it is created through your use of the Platform, and (c) we receive it from third parties.

2.1 Information you provide

Depending on how you use the Platform, this may include:

  • Account information: name, email address, password (hashed), profile image
  • Profile details: city, country, languages, bio (especially for Guides)
  • Identity verification information: if you choose/need verification, we may receive confirmation results and reference identifiers from an identity verification provider
  • Messages and support requests: messages sent through forms, chat, or support channels
  • Preferences: language, currency, notification settings

2.2 Information created through your use

This may include:

  • Booking information: dates, times, participants, booking status, and related communications
  • Payment and transaction metadata: payment status, transaction references (we do not store full card details)
  • Usage data: pages viewed, features used, device/browser details, approximate location (e.g., inferred from IP address at a city/region level), logs and diagnostics
  • Security signals: fraud prevention and abuse detection signals

2.3 Information from third parties

We may receive:

  • Payment confirmations from payment processors (e.g., Stripe)
  • Messaging delivery events from communication providers (if used)
  • Identity verification results from verification providers (if used)
  • Analytics data from analytics services (if used)

3. Why we use your data

We use your personal data for the following purposes:

3.1 To operate the Platform

  • Create and manage accounts
  • Enable bookings and communications between Travelers and Guides
  • Provide customer support and respond to requests
  • Maintain essential functionality (login sessions, security, and performance)

3.2 To process payments and prevent fraud

  • Process payments and payouts
  • Detect, investigate, and prevent fraudulent or suspicious activity
  • Protect Users, Guides, and Suimoa from abuse

3.3 To improve and personalize

  • Understand how the Platform is used
  • Improve usability, reliability, and safety
  • Personalize language, currency, and certain experiences based on preferences

3.4 To communicate with you

  • Send service-related messages (booking updates, account notices, security alerts)
  • Send marketing messages only where permitted and based on your preferences (you can opt out where applicable)

3.5 To comply with legal obligations

  • Tax, accounting, regulatory compliance (where applicable)
  • Respond to lawful requests from authorities
  • Enforce our Terms and protect our rights and Users

4. Legal bases (where applicable)

Depending on your jurisdiction, we rely on one or more legal bases such as:

  • Contract: to provide the Platform and fulfill bookings
  • Legitimate interests: to keep the Platform secure, prevent fraud, and improve services
  • Legal obligations: where we must comply with laws
  • Consent: for certain optional features (e.g., some marketing or non-essential cookies), where required

5. How we share your data

We do not sell your personal data.

We may share personal data in these situations:

5.1 With other Users (as needed for bookings)

  • Travelers and Guides may see limited information required to coordinate a booking (e.g., names, messages, booking details)
  • Guide public profiles may display information you choose to share (e.g., city, languages, bio)

5.2 With service providers

We use trusted providers to operate the Platform (e.g., hosting, payments, messaging, analytics, identity verification). They process personal data on our behalf under appropriate contractual protections.

5.3 For legal and safety reasons

We may disclose information if we believe it is reasonably necessary to:

  • Comply with a legal obligation or valid legal process
  • Prevent fraud or security incidents
  • Protect the rights, safety, and property of Users, Guides, Suimoa, or the public

5.4 Business transfers

If Suimoa is involved in a merger, acquisition, restructuring, or sale of assets, personal data may be transferred as part of that transaction, subject to appropriate safeguards.

6. International transfers

Your data may be processed in countries other than where you live. When we transfer data internationally, we use appropriate safeguards as required by applicable law.

7. Data retention

We keep personal data only as long as necessary for:

  • Providing the Platform and fulfilling bookings
  • Legal, accounting, or reporting obligations
  • Resolving disputes and enforcing agreements
  • Security and fraud prevention

When no longer needed, we delete or anonymize data, unless we must retain it by law.

8. Security

We use reasonable administrative, technical, and organizational measures to protect your information. However, no method of transmission or storage is 100% secure. You are responsible for keeping your credentials confidential.

9. Cookies and similar technologies

We use cookies and similar technologies to:

  • Keep you logged in and enable core features
  • Remember preferences (like language)
  • Improve performance and detect abuse

Some cookies are essential and cannot be disabled without affecting functionality. Where required, we will request consent for non-essential cookies.

10. Your rights

Depending on your location, you may have rights such as:

  • Accessing your personal data
  • Correcting inaccurate data
  • Deleting your data (subject to legal/contractual limits)
  • Objecting to or restricting processing
  • Data portability
  • Withdrawing consent (where we rely on consent)

To exercise rights, contact support@suimoa.com. We may request verification to protect your account and privacy.

11. Children’s privacy

Suimoa is not intended for individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided personal data, contact us so we can delete it.

12. Changes to this Privacy Policy

We may update this policy from time to time. We will update the “Last updated” date and may provide additional notice where required. Continued use of the Platform after changes means you acknowledge the updated policy.

13. Contact

Questions or requests:

Suimoa Support
Email: support@suimoa.com